Refund policy

Once ALUKA receives the returned item(s), a refund will be issued to your original payment method, usually within 7 working days.
You will receive an email once your refund(s) have been processed.
Once the refund has been made, please allow up to 7 days for the refund to appear in your account or on your statement.
For exchanges for a different size or style, please arrange a return of your original order with us and place a new order.
SALE items are non-refundable.
You can contact us with any questions or to receive an update on your refund status.
Pieces made on order are non-refundable.

FAULTY GOODS

If the item is faulty when you receive it, please inform us within 14 days of receipt, including a photo and description of the fault. You can contact us via contact@aluka.co.uk.
Please arrange a return for a refund and replacement for you at no additional cost.
If you have had the item for over 14 days, we will deliberate and seek to arrange a solution, but please note that we're unable to offer a repair, replacement, or refund for items that you have owned for more than 1 month.
Items which are damaged due to normal wear and tear, by accident, or through misuse will not be considered faulty.